Photo Equipe Accueil Blossom Patrice Matins De Barros
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Photo Equipe Accueil Blossom Patrice Matins De Barros

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Blossom / Patrice Matins-de-Barros

The Tourist Office A team at your service

  1. Home
  2. Organizing your stay
  3. The Tourist Office

Our mission: to answer your questions, provide you with information and share our love for our beautiful city of Pau with you! We love showing you our favourite spots and top tips! Whether you’re looking for a souvenir or want to see a show or attend an event, we’re here to help with that too!

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Getting there
Pau Pyrenees Tourisme 14
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Pau Pyrenees Tourisme 14

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Cabinet Despré / Xavier Dumoulin

Pau Pyrenees Tourisme 11
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Pau Pyrenees Tourisme 11

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Cabinet Despré / Xavier Dumoulin

Pau Pyrenees Tourisme 08
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Pau Pyrenees Tourisme 08

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Cabinet Despré / Xavier Dumoulin

The Tourist Office

At reception, seven holiday advisers take turns working seven days a week to share our favourite parts of Béarn with you and support you at every stage of your trip, so you can plan and enjoy your holiday here to the full.

During your stay, we’ll be delighted to welcome you to our two tourist information offices:

  • Pau – Place Royale
    Open Monday to Friday from 9am to 6pm and Saturday from 10am to 6pm – Closed on public holidays
  • Lescar – Place Royale
    Open Wednesday to Saturday from 9.00 am to 1.00 pm and from 2.00 pm to 6.00 pm – Closed on public holidays

Our values It’s also the way we relate to you

  1. A commitment to service
    Being there for you, truly. Listening to you, responding to you, and anticipating your needs with care and responsiveness: this is our daily routine, and our greatest source of pride. Because seeing you leave satisfied is what drives us every day.
  2. A local team, here for you
    Here, we’re on home turf. This is our local area: we know it, we love it, and we’re passionate about sharing it with you. Our advice comes from people who love the area – it’s straightforward, sincere and committed.
  3. The joy of sharing
    Here, our welcome feels genuine. A ‘hello’, a smile, a top tip shared at just the right moment: it’s these little things that make all the difference. And we love it!

Quality and certification schemes 

Your experience is our priority. Every day, we are committed to doing better so that we can:

  • Welcome you with a smile, without any unnecessary waiting.
  • Welcome you all year round to clean, comfortable and accessible venues.
  • Provide you with reliable information and, above all, offer clear and personalised answers.
  • Reply to your emails and messages within 24 hours, and within 48 hours by post.
  • Address your comments and complaints within 3 working days.
  • To listen to your ideas, gauge your satisfaction and take concrete action.

Our aim? For you to leave with a smile and a desire to return.
Sustainably certified quality:

And because a high-quality welcome also means respecting our environment, we apply the principles of sustainable development on a daily basis.

Espace Accueil Opening 4 20 10 2021
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Espace Accueil Opening 4 20 10 2021

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Pau Pyrénées Tourisme / ST

Espace Accueil Opening 3 20 10 2021
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Espace Accueil Opening 3 20 10 2021

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Pau Pyrénées Tourisme / ST

Pau Pyrenees Tourisme 01
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Pau Pyrenees Tourisme 01

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Cabinet Despré / Xavier Dumoulin

Ot Pau Hd ranking
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Ot Pau Hd ranking

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Pau Pyrénées Tourisme

Logo Qualite Tourisme Pau Pyrenees 1
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Logo Qualite Tourisme Pau Pyrenees 1

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label-base-quad-AMeMV

Destination Excellence
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Destination Excellence

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Atout France

Pau in your suitcase! The Tourist Office Shop

Here, we celebrate local craftsmanship and creations that are ‘made in France’ and ‘made in Europe’.
You’ll love our iconic ‘Eau de Pau’ carafe or the Béarn tea towel by Tissages Moutet. And to take a little piece of Pau home with you, why not pick up a mug, a magnet or a sticker featuring the city’s most beautiful landmarks? Every item tells a story… it’s up to you to choose yours. Find them all in our shop at the Tourist Office – we bet you won’t leave empty-handed!

Pau Tourisme Béarn Pyrénées is a people-centred venture, with 17 destination experts who promote Pau and the Béarn region and who devote all their energy to helping you discover the very best the destination has to offer, whilst tailoring their services to your needs!

Tourist Office Ticket Office Shows and guided tours

To book a guided tour organised by the City of Pau, please visit the Pau Tourist Office.

As for entertainment, we are the exclusive ticket outlet for the‘Jazz à Pau’ and‘Théâtre à Pau’ seasons.

We also sell tickets for the Conservatoire à Rayonnement Régional, as well as for numerous other cultural and festive events.

Bookings can be made directly at the Tourist Office reception or via our online shop.

Web Sign 04a5148
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Web Sign 04a5148

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Courte Echelle | Gaetan Portenart

Foirail Pau Bearn Spectateurs L'Atelier D Herve Ville De Pau
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Foirail Pau Bearn Spectateurs L'Atelier D Herve Ville De Pau

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Ville de Pau / L'Atelier d'Hervé

Photographer
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Photographer

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Communauté d'Agglomération de Pau Béarn Pyrénées / Laurent Pascal

Flambeaux Remparts
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Flambeaux Remparts

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Pau Pyrénées Tourisme | DG

A team at your service

Management
Sylvain LANGER Director

I have been Director of Pau Pyrénées Tourisme since July 2012, and I am also the point of contact for public policy on tourism development.

Stéphanie DAROCHA Deputy Director

Having worked in the tourism sector for 30 years, I am in charge of Human Resources, the Tourism Observatory and project management at Pau Tourisme Béarn Pyrénées.
Proud of Pau and the Béarn region, I strive to ensure that the Tourist Office is the best showcase for the destination!

Home
Stéphane TORRES Reception Manager – Quality Officer

As I am keen to ensure your stay goes smoothly, I make sure that all your enquiries receive a thorough response.

Chloé BACELON Holiday Advisor – Furnished Accommodation Co-ordinator

I’m delighted to help you discover our region and keep you up to date, particularly with all the latest music news.

Marie Pierre LACLAU Holiday Adviser, Lescar Branch

I’ll be welcoming you to the Lescar studio and taking you on guided tours of the cathedral and the medieval town.

Paul LOUIS Holiday Advisor – Community Manager

It is my pleasure to welcome you and share with you my favourite spots in Béarn. I also manage our social media accounts.

Cécile MOROTE Holiday Adviser, Community Manager

I am specifically responsible for liaising with restaurant owners and managing our social media accounts.

Laëtitia SABOURAULT Holiday Advisor – Tourist Tax Officer

I am also working on updating the data on accommodation and all matters relating to the tourist tax.

Anne YALAOUI Holiday Adviser – Ticketing Coordinator

I am also responsible for updating information on accommodation, attractions and leisure activities.

Sales and Inbound
Cédric FAIVRE-RAMPANT Head of Department

Together with my team, I am committed to introducing you to the many treasures of our beautiful destination, from its must-see attractions to some hidden gems.

Claire PEYRUSQUE Group Services

I’ll help you create experiences tailored to your preferences – from a few hours’ getaway to several days of exploration, in Béarn and beyond!

Alexandra CLERCQ Tour guide

As a tour guide, I enjoy sharing a little bit of our heritage through themed tours of Pau and the surrounding area.

Administration, Digital Technology and Communication
Brigitte EBRARD Public Procurement and Cooperation Administrator

Public Procurement Officer at Pau Pyrénées Tourisme and administrative liaison for the Tourism Department of the Pau Pyrénées Urban Community.

Geneviève PLEGUE Head of Accounting and Finance

I am responsible for the organisation’s financial management and accounts.

Sandra BIROU Executive Assistant / Accounting Assistant

I know the General Secretariat and figures inside out!

Eddy DELOBEL Head of Department

IT, email, social media and other websites are my daily tools, which I use to promote our tourist destination.

Steve SPONEM Head of Communications and Press Relations

My job: Public Relations, Advertising, Trade Fairs, Publishing! Four key words that shape my days. A calling to promote a destination!

Planning your stay in Pau

Where to go out in Pau?
All accommodations
Pau Pyrenees for the disabled
Getting to and around Pau
Our picnic areas – EN
Accommodation in Lescar – EN

Discover Pau and the Pyrenees Get inspired!

Pau Golf Club
Pic du Midi d’Ossau
Pau, the scenic town
Jurançon – Grape Harvest Time
Nay
Navarrenx
Boulevard des Pyrénées
Lescar, a medieval town
Pau Castle and the medieval quarter
Pau, royal city
Our must-haves
The Tour des Géants: An open-air museum