The Tourist Office

At reception, 7 holiday advisors take turns 7/7 to share our favorite Béarn with you, and accompany you every step of the way to prepare and enjoy your vacation with us.

While you’re here, we’ll be delighted to welcome you to our two tourist information offices:

Pau – 9, rue Henri IV
(Temporary home until Sept. 2024)
Open Monday to Saturday, 9am to 6pm and Sunday, 9.30am to 1pm – Closed on public holidays.
- Tel.: 05 59 27 27 08
- accueil@tourismepau.fr

Lescar – Place Royale
Open Tuesday to Saturday, 9am to 12pm and 2pm to 6pm – Closed on public holidays.
- Tel.: 05 59 81 15 98
- accueil-lescar@tourismepau.fr

Our brochures

Our commitments

Give priority to human relations, exchanges and contact with you.

To be professionals, experts in our destination so we can advise you.

Sharing our passion for Pau, Béarn and beyond.

Quality and labels

Our commitment to providing you with the best possible welcome

Providing you with a warm welcome and minimizing your waiting time
Welcome you all year round in clean, comfortable and accessible premises Provide you with reliable, personalized information
Handle your requests by email and social networks within 24 hours, and within 48 hours by post.
Handle your complaints within 3 working days.
Measure your satisfaction.

Continuous improvement of our services is aimed at doing everything possible to guarantee your satisfaction.

Category 1 tourist office since 2004
Marque Qualité Tourisme™ since 2019
Tourisme et Handicap” label since 2013

The Tourist Office is also committed to preserving the environment and applies the principles of sustainable development.

©Logo Qualite Tourisme Pau Pyrenees 1

©label-base-quad-AMeMV

Pau in your suitcase!

Our boutique favors local know-how and products made in France. You’ll love our iconic “eau de Pau” decanter, or the tea towel from Tissage Béarnais Moutet, and Matthieu Claverie’s Planchot… as well as our must-have mugs, magnets and stickers in the colors of Pau’s finest monuments…

All products are on sale on this site and in our boutique at the Office!

Store

Pau Tourisme Béarn Pyrénées is a human adventure, with 17 destination experts who make Pau and Béarn shine and who put all their energy into helping you discover the best of the destination while adapting to your needs!

Office box office Shows and guided tours

To book a guided tour offered by the city of Pau, visit the Pau Tourist Office.

On the entertainment front, we are the exclusive sales outlet for Pau’s jazz and theater seasons.
We also sell tickets for the Conservatoire à Rayonnement Régional, and many other cultural and festive events.

Reservations can be made directly at the Tourist Office or via our online store.

Tickets

Orchestre De Pau Pays De Bearn 01 Le Deodic David

A team at your service

Management

Sylvain LANGERDirector

Director of Pau Pyrénées Tourisme since July 2012, I’m also responsible for public policy on tourism development.

Stéphanie DAROCHAExecutive Assistant

In charge of Human Resources, the tourism observatory and project management.

Home

Stéphane TORRESHome Manager - Quality Referent

Concerned about the smooth running of your stay, I ensure that all your requests receive a quality response.

Chloé BACELONHoliday advisor - Furnished accommodation referent

It’s my pleasure to help you discover our region and keep you up to date with all the latest music news.

Marie Pierre LACLAULescar office

I welcome you to the Lescar branch and take you on guided tours of the Cathedral and the medieval town.

Paul LOUISCommunity Manager

I’m delighted to welcome you and share with you my favorite places in Béarn. I’m also in charge of our social networks.

Cécile MOROTEConseiller en séjour Community Manager

More specifically, I’m in charge of relations with restaurateurs and social networking.

Laëtitia SABOURAULTTourist consultant - Tourist tax referent

I’m also working on updating data concerning accommodation and all matters relating to the tourist tax.

Anne YALAOUITourist advisor - Ticketing referent

I’m also in charge of updating accommodation, sites and leisure activities.

Sales and hospitality

Cédric FAIVRE-RAMPANTDepartment Manager

My team and I are committed to bringing you the many treasures of our beautiful destination, through its must-sees as well as new discoveries.

Françoise LAMARQUEGroup service

What I love about my job is the diversity of contacts, with service providers and with the ever-changing clientele.

Alexandra CLERCQTour guide

As a guide and lecturer, I like to pass on a little piece of our heritage through themed tours of Pau and the surrounding area. hide more

Digital, Administration and Communication

Eddy DELOBELDepartment Manager

Computers, e-mail, social networks and other websites are my daily ingredients, at the service of our tourist destination.

Brigitte EBRARDPublic Purchasing Administrator - Cooperations

In charge of public purchasing at Pau Pyrénées Tourisme and administrative referent for the tourism department of the Pau Pyrénées urban community.

Steve SPONEMPress and Communications Manager

My job: Relationships, Insertions, Trade Shows, Publishing! 4 key words that punctuate my days. A vocation for destination promotion!

Preparing your stay in Pau

Randonneurs Sur Le Boulevard Des Pyrenees

Getting to and around Pau

All accommodations

Where to go out in Pau?

The Tourist Office A team at your service