Pau Pyrenees Tourisme 08Pau Pyrenees Tourisme 08
©Pau Pyrenees Tourisme 08|Cabinet Despré / Xavier Dumoulin

Site accessibility : Non-compliant

Status at 24 December 2025

As of the date indicated above, the Pau Pyrénées Tourist Office wishes to inform you that its website does not yet comply with the requirements of digital accessibility regulations. Our aim is clear: to enable everyone, without distinction, to navigate freely on our site.

We are therefore working actively to correct these shortcomings and achieve full accessibility as soon as possible, in accordance with article 47 of law no. 2005-102 of 11 February 2005. This declaration concerns the tourismepau.com website.

Accessibility declaration

The Pau Pyrénées Tourist Office undertakes to make its internet, intranet and extranet sites and its software packages accessible (as well as its mobile applications and digital street furniture) in accordance with article 47 of lawno. 2005-102 of 11 February 2005.

This declaration of accessibility applies to https://www.tourismepau.com/.

State of compliance

Office de Tourisme de Pau Pyrénées https://www.tourismepau.com/ is not compliant with the RGAA.

Test results

The compliance audit carried out by the Silaos agency reveals that 39% of the RGAA version 4.1.2 criteria are met.

Content not accessible

Non-compliances

Images:
Difficulties have been encountered with images on the site. Some images providing information do not have a textual alternative or present incomplete or irrelevant alternatives. Conversely, purely decorative images are not systematically ignored by assistive technologies, which generates unnecessary information during navigation. Furthermore, when captions are used, their association with the corresponding images is not always correctly rendered (criteria 1.1, 1.2, 1.3 and 1.9). These shortcomings may prevent blind or partially-sighted people who use a screen reader or speech device from correctly understanding the content provided, particularly when an image conveys essential or contextual information.

Colour:
Several of the site’s contents rely solely on colour to convey information or distinguish elements, without any perceptible alternative. In addition, insufficient contrast was noted between text and its background, as well as on certain graphic elements and interface components (criteria 3.1, 3.2 and 3.3). These situations make reading and comprehension difficult for visually impaired people, people with colour blindness or people faced with poor viewing conditions (low light levels, small screens), and can lead to a loss of information.

Links:
Links on the site are not sufficiently explicit when consulted out of their visual context, or do not have clear and distinct headings (criteria 6.1 and 6.2). This complicates navigation for screen reader users, who often browse pages via a list of links, but also for people with cognitive or comprehension difficulties, for whom ambiguous headings can make browsing confusing.

Scripts:
Some script-based functionalities are not fully compatible with assistive technologies or cannot be used from the keyboard. Dynamically generated status messages are not always delivered appropriately to users (criteria 7.1, 7.3 and 7.5). These non-compliances may prevent people who navigate without a mouse, particularly those with a motor disability or those using a screen reader, from accessing certain functions or from being correctly informed of changes in the status of the site.

Mandatory elements:
Problems have been identified with the elements that are essential for understanding the pages. Some page titles are not sufficiently relevant, language changes are not correctly indicated, and some tags are used for purely visual purposes rather than semantic ones (criteria 8.6, 8.7 and 8.9). These shortcomings hinder the orientation and overall understanding of the site, particularly for users of assistive technologies, who rely on this information to find their way around and understand the context of the content.

Information structuring:
The structuring of content is not always consistent: titles do not systematically follow a logical hierarchy and some lists are not correctly identified as such (criteria 9.1 and 9.3). Inconsistent page structure makes navigation more complex for people using screen readers or rapid navigation tools, and can also affect the comprehension of content for users with cognitive impairments.

Presentation of information:
A number of problems relate to the visual presentation and adaptability of content. Deactivating style sheets can lead to a loss of information or impaired comprehension. Text enlargement up to 200% is not always possible without difficulty, some links lack visual distinction, focus indicators are sometimes absent or barely visible, and excessive horizontal or vertical scrolling constraints have been observed. In addition, text spacing cannot always be adjusted without loss of content, and some additional content appearing when hovering or focusing is not controllable or accessible using the keyboard (criteria 10.1, 10.2, 10.3, 10.4, 10.6, 10.7, 10.11, 10.12, 10.13 and 10.14). These obstacles particularly affect the visually impaired, those using reading aids, and users navigating exclusively by keyboard, making consultation tiring or even impossible.

Forms:
Non-compliances were noted in the forms, in particular the absence or inadequate relevance of certain labels, inappropriate grouping of fields of the same nature, button headings that were not very self-explanatory, and poor management of input controls and error correction prompts. In addition, certain functionalities relating to the modification or retrieval of data entered, as well as the automatic filling of fields, are not fully supported (criteria 11.1, 11.2, 11.5, 11.9, 11.10, 11.11, 11.12 and 11.13). These shortcomings may prevent people who are blind or partially sighted, or who have cognitive or motor impairments, from completing the forms independently and safely.

Navigation:
Navigation within the site has its limitations: some content grouping areas cannot be easily reached or bypassed, and the tabbing order is not always consistent (criteria 12.6 and 12.8). These problems complicate navigation for users using keyboards or assistive technologies, lengthening access times to information and increasing the risk of disorientation.

Consultation:
Finally, some animated or moving content does not have sufficient control mechanisms, and some functions that require complex gestures are not systematically accessible using simple gestures (criteria 13.8 and 13.10). These situations may pose difficulties for people with motor, cognitive or attention impairments, as well as for users of alternative devices, by limiting their ability to consult or fully use the content on offer.

Content not subject to the accessibility obligation

  • The Captcha reCAPTCHA;
  • The background map used by the TouristicMaps solution.

Establishment of this accessibility declaration

This declaration was drawn up on 16 December 2025. It was updated on 19 December 2025.

Technologies used for the audit

  • HTML
  • CSS
  • Javascript
  • WordPress CMS

Test environment

The content rendering tests were carried out on the basis of the combination provided by the RGAA reference database, with the following versions:

  • On Mobile iOS with Safari and VoiceOver
  • On MacOS desktops with Chrome and VoiceOver
  • On MacOS desktops with Firefox and VoiceOver
  • On Windows desktops with Microsoft Edge and NVDA

Tools for assessing accessibility

  • Web Developer Toolbar
  • Colour Contrast Analyser
  • HeadingsMap
  • WCAG Contrast checker
  • Component inspector
  • RGAA Wizard
  • W3C HTML Validator
  • VoiceOver
  • NVDA
  • PAC (PDF Accessibility Checker)
  • Stylus
  • Bookmarklet – Tables
  • RGAA 4 documentation
  • Axe Devtools extension
  • 11y tools
  • Bookmarklet – Text spacing
  • Bookmarklet – Force Show Keyboard Focus
  • Bookmarklet – HTML Validation
  • Bookmarklet – ARIA properties

Site pages checked for compliance

  • Home https://www.tourisme pau.com/
  • Contact https://www.tourismepau.com/contact/
  • Legal information https://www.tourismepau.com/mentions-legales/
  • Accessibility https://www.tourismepau.com/accessibilite-de-notre-site-non-conforme/
  • Site map https://www.tourismepau.com/plan-du-site/
  • Pau according to my desires https://www.tourismepau.com/a-voir-a-faire/pau-selon-mes-envies/
  • Enter the postcard https://www.tourismepau.com/decouvrir/ici-et-nulle-part-ailleurs/ville-paysage/
  • Holiday rentals (list mode) https://www.tourismepau.com/preparez-votre-sejour/tous-les-hebergements/locations-saisonnieres/
  • Le Chalet De Lee (information sheet mode) https://www.tourismepau.com/offres/le-chalet-de-lee-lee-lee-fr-5890694/
  • Printemps de la musique ancienne (activity bookable online) https://www.tourismepau.com/youbook_product/printemps-de-la-musique-ancienne-fr-5478/

Feedback and contact

If you are unable to access content or a service, you can contact the Pau Pyrénées Tourist Office manager to be directed to an accessible alternative or to obtain the content in another form.

  • Contact Pau Pyrénées Tourist Office: accueil@tourismepau.fr

Avenues of appeal

If you notice a lack of accessibility preventing you from accessing content or a function on the site, and you inform us of this and do not succeed in obtaining a response from us, you are entitled to send your complaints or a request for referral to the Rights Defender.

There are several ways to do this:

What we are putting in place

To make our site accessible to everyone, we will :

  • Have a technical accessibility audit carried out by an approved external service provider, scheduled over the coming months.
  • Draw up an action plan based on the results of this audit, to correct all points of non-compliance.
  • Gradually review all content (text, images, links, PDF documents, etc.) to ensure it is accessible.
  • Working closely with our Web agency to incorporate the necessary technical adjustments.
  • Train our team in digital accessibility and make it a lasting priority.
Contact

If you have any problems accessing any content or functionality, please let us know.
We promise to provide you with a rapid response tailored to your needs.