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Our 7 commitments For an adapted welcome

  1. Home
  2. Organizing your stay
  3. Pau Pyrenees for the disabled
  4. Tourism and disability: Our 7 commitments

Working together to make tourism accessible to all

Because every visitor deserves a warm, attentive welcome that respects their needs, Pau Pyrénées Tourisme is actively committed to more inclusive tourism. Our team works hard every day to make the experience easier for everyone, whatever their disability.
These 7 concrete commitments reflect our desire to offer everyone a peaceful, confident stay, and to make accessibility a real asset to our destination. Find out more about our initiatives to provide an adapted welcome, carefully thought out to ensure that everyone has a pleasant time in our region.
Welcome to Pau Pyrénées!

Tourisme Et Handicap Pau Pyrenees TourismeTourisme Et Handicap Pau Pyrenees Tourisme
©Tourisme Et Handicap Pau Pyrenees Tourisme|Atout France

    1. Tourism and Disability Label The official brand

    This is the official State label guaranteeing that Pau Pyrénées Tourisme is accessible to all and on all 4 disabilities. Since 2013, this certification has been valid for the tourist information offices in Pau and Lescar.

    2. Accessibility of premises Welcome to all!

    In Pau, the Tourist Office is located on one level and benefits from automatic doors for optimum accessibility.

    Walking around the reception area is made easier by wide and clear pathways, making it easier to get around.

    A PRM area has been designed as a continuation of our reception desk, equipped with a magnetic loop and a removable shelf.

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        3. Comfort To feel at ease

        At the Pau Tourist Office, wide, comfortable chairs are available in the reception and immersive areas.

        Our touch table offering immersive local hikes has also been made to facilitate wheelchair access.

        As for the memorabilia shop, it offers numerous products within easy reach; our holiday advisors remain available at all times to advise and assist you. Lastly, particular care has been taken with the lighting and choice of paints.

        At Lescar, a chair is available to allow you to wait comfortably or reduce your standing wait.

        Choose your activity Accessibility

        Médiathèque Trait d'Union
        Médiathèque Trait d'Union
        The Trait d'Union media centre proposes a set of 37,000 documents (books, magazines, 6000 CDs, 1250 DVDs), including an important music and cinema collection. It organises...
        Pau
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        Sporting d'Este
        Sporting d'Este
        Sporting d'Este is a sports hall located in Billère, a French commune in the Pyrénées-Atlantiques department in the Nouvelle-Aquitaine region. Founded at the Liberation in a...
        Billère
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        Piscine du Stade Nautique
        Piscine du Stade Nautique
        After two years of renovation works, the Nautical Stadium has welcomed amateurs of aquatic fitness activities since 11 July. This new facility is expected to attract many...
        Pau
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        Calicéo
        Calicéo
        Discover Calicéo, only 5 minutes from the centre of Pau... 4000 m² of exceptional facilities, entirely dedicated to fitness and well-being... Designed in Carrara marble,...
        Pau
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        Zénith Pau Pyrénées
        Zénith Pau Pyrénées
         The modular configuration of Zénith-Pau allows a very wide range of activities. From 650 to 4500 seats and up to 7500 standing places, any type of performance is possible:...
        Pau
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        Pau Golf Club
        Pau Golf Club
        This 18-hole golf course was created in 1856 by the architect, Willy Dunn. It is therefore the oldest course on the continent. This golf course has retained its 'British'...
        Billère
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        Aire de jeux
        Aire de jeuxArtiguelouve
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        Cinéma CGR Saint-Louis
        Cinéma CGR Saint-Louis
        At the heart of the city of Pau, the CGR cinema Saint Louis welcomes you in its seven rooms of 73-246 seats . Throughout the week, you will find all the latest films , with...
        Pau
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        Espace James Chambaud
        Espace James ChambaudLons
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        "La Charcuterie"
        "La Charcuterie"Lescar
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        Cinéma CGR Lescar
        Cinéma CGR Lescar
        A Lescar, in the shopping center " Free Time" cinema welcomes you in a group of 9 rooms, with 1600 seats . The complex has a room with 400 seats equipped with a unique sound...
        Lescar
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        Aire de jeux - Lac des Carolins
        Aire de jeux - Lac des CarolinsLescar
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        Cinéma Méga CGR
        Cinéma Méga CGR
        12 screens- 2500 seats Rooms with 91 to 590 seats
        Pau
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        Nouste Camp
        Nouste Camp
        Built in 2018, the Nouste Camp offers top-level facilities, from the changing rooms to the stands and even the press room. Dedicated to soccer, it is a functional facility...
        Pau
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        Espaces Pluriels - Scène conventionnée danse/théâtre Pau
        Espaces Pluriels - Scène conventionnée danse/théâtre Pau
        Espaces Pluriels is a subsidised dance/theatre stage which offers an annual programme, artistic residences and many partnerships with the cultural entities of the city. Every...
        Pau
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        Théâtre Saint-Louis
        Théâtre Saint-Louis
        A small Italian-style theatre, the Saint-Louis establishes a proximity between the artists and the audience that is greatly appreciated during the different performances. The...
        Pau
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        Médiathèque Les Allées
        Médiathèque Les Allées
        Close to the Dufau-Tourasse and Allées de Morlaàs neighbourhoods, Les Allées media centre offers a ground floor area of 350 m². In a sunny setting that opens onto the park,...
        Pau
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        Médiathèque de Lescar
        Médiathèque de Lescar
         The library possesses 24,000 works (books and magazines) with free access for all publics. It has a circus collection and an important local and regional collection. It...
        Lescar
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        Royalkids
        Royalkids
        In Lescar, a covered, heated and air-conditioned games park for children up to the age of 12. 1000 m2 with a ball pool, toboggan run, slides, football field, monkey bridge,...
        Lescar
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        Complexe de Pelote
        Complexe de Pelote
        Located on the outskirts of the city, the pelota complex has all the characteristics necessary to host international competitions. This ultra-modern complex ensured its...
        Pau
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        Guide Loisirs Pour Tous 2025 DefGuide Loisirs Pour Tous 2025 Def
        ©Guide Loisirs Pour Tous 2025 Def|Pau Pyrénées Tourisme

          5. Tailor-made information We're here to help!

          • The “Loisirs pour tous” guide, designed by us, lists accessible tourist sites with the “Tourisme et Handicap“
          • The FALC (Easy to Read and Understand) highlights in just a few pages, the highlights of our destination
          • The presentation of the city of Pau in braille
          • The walks and hikes accessible

          6. A trained team Listening to you

          Our team is regularly trained in how to welcome people with disabilities.

          We consult with local associations to continually improve our services and best meet the needs of visitors with disabilities.

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                7. A destination for everyone In all seasons

                We strive to be a destination where every visitor, regardless of disability, can fully enjoy the tourism experience, with accessible activities, adapted accommodation and quality services.

                Also, we are committed to providing an environment where everyone feels welcome.

                Get in touch with us!

                For any questions about the accessibility of our sites, to organise a holiday tailored to your needs, or in the event of any difficulties so that we can improve our offer to accueil@tourismepau.fr or 05 59 27 85 80.

                Our team is here to help and advise you to make your visit as pleasant as possible.

                Something for everyone In Pau Pyrénées

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